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Handover Manager – Customer Care

  • Ras Al Khaimah

Department: Customer Care
Reports to: Head of CR
Grade Level: 16

Job Objective

To effectively manage the handover process of properties from construction completion to clients, ensuring seamless transitions, maintaining high-quality standards, achieving client satisfaction, and optimizing team performance.

Key Responsibilities

Coordination and Collaboration

  • Ensure efficient coordination among departments involved in the handover process
  • Collaborate with sales, construction, legal, and customer service teams
  • Coordinate with external parties such as contractors and regulatory agencies
  • Documentation Management
  • Maintain accurate and complete documentation related to property handovers
  • Ensure compliance with legal and regulatory requirements
  • Manage contracts, certificates, and regulatory documents

Quality Assurance

  • Conduct inspections to ensure properties meet quality standards
  • Address quality issues and work with the construction team for resolution.
  • Client Communication and Satisfaction
  • Act as the main point of contact for clients during the handover process
  • Provide regular updates and ensure client satisfaction

Timeline Management

  • Develop and maintain timelines for property handovers
  • Monitor progress and ensure on-time completion
  • Issue Resolution
  • Identify and resolve issues or discrepancies promptly
  • Collaborate with stakeholders to find solutions

Team Leadership and Management

  • Lead and support a team of handover coordinators and specialists
  • Foster a positive work environment and encourage teamwork


  • Perform other tasks that are closely related to the position, as assigned by the Senior Management
  • Ensure compliance with the company’s policies, rules and procedures related to Health, Safety and Environmental Management

Requisite Qualifications

  • Bachelor's degree in Real Estate, Business Administration, or a related field (Master's degree preferred)
  • Strong understanding of real estate laws, regulations, and documentation processes
  • Knowledge of construction processes and building codes
  • Certification in project management or real estate management is desirable

Experience Requirement

  • At least 8-10 years of experience in real estate, property management or a related role
  • Experience in a managerial or leadership position
  • Familiarity with property management software and tools

Skill Sets

  • Excellent communication skills (verbal and written)
  • Strong organizational and time management skills
  • Analytical and problem-solving abilities
  • Attention to detail and accuracy in documentation
  • Leadership and team management skills
  • Proficiency in Microsoft Office and project management software

Register interest